Last Updated: August 16, 2025
1. General Policy
Thank you for shopping at Mami & Bhanji. We are committed to providing you with high-quality products. Please read this policy carefully.
All sales are final. We do not offer returns or refunds for any products purchased from our Site for reasons such as change of mind, incorrect size selection, or dislike of the product. We encourage you to review your order carefully before confirming your purchase.
2. Order Cancellations
Once an order is placed on our Site, it is processed promptly to ensure timely delivery. Therefore, we are unable to accept cancellations once an order has been confirmed.
3. Damaged, Defective, or Incorrect Items
We take great care in inspecting and packing our products. However, in the unlikely event that you receive an item that is damaged, defective, or not what you ordered, we are here to help.
To be eligible for a resolution (such as a replacement), you must provide a full, clear, and unedited unboxing video of the package.
The unboxing video must meet the following criteria:
It must be a single, continuous video with no cuts, pauses, or edits.
The shipping label on the sealed package must be clearly visible at the beginning of the video.
The process of opening the package and revealing the item(s) must be clearly shown.
The damage, defect, or incorrect item must be clearly visible in the video.
Claims without a valid unboxing video as described above will not be entertained. This policy is strictly in place to protect against fraudulent claims.
4. Process for Reporting an Issue
If you have received a damaged, defective, or incorrect item, please record the unboxing video as per the requirements in Section 3.
Email the unboxing video to us at vermadeepak8079@gmail.com within 48 hours of receiving your order.
In your email, please include your Order Number and a brief deion of the issue.
Our team will review the video and your claim. If the claim is verified, we will contact you to arrange for a replacement of the item.
5. Contact Us
For any questions regarding this policy, please contact us:
Email: vermadeepak8079@gmail.com
Phone: +91 8079002169